FAQs
Buying Online with a Credit Card
Can I call your office to place my order for online CLE?
- No. Our staff cannot complete your order for online CLE courses or subscriptions over the phone – you MUST place it through this web site.
My credit card was declined. How can I place my order?
- Banks decline charge requests for many reasons, often because they suspect a card is being used fraudulently. Contact your bank to resolve the problem. You could also try a different credit card to complete the transaction.
- If your charge is declined through our secure payment processing system, your credit card bank may have placed a temporary hold on your account for the amount of the charge. This declined transaction will never be processed and a charge will never appear on your credit card statement. We receive no payment if your charge is declined. We have no control over how your bank handles their pre-authorization but it usually clears in 24-48 hours.
Subscriptions
I bought a subscription, and want to add courses to my account. What do I do?
- After you pay for a subscription, you will be LOGGED IN and can proceed to your state page. If you return to our site later, you must first LOG IN with the user name and password you created when making that purchase in order for the site to recognize your subscription.
- It is important that your cart be empty. If you returned to our site and began selecting courses before logging in, these courses went into the shopping cart and must be removed. Click on the cart link at the top right or at the bottom of the page and click the Remove check box for each item in the cart.
- Once you are successfully LOGGED IN, go to the state page from which you will be selecting courses and click the first title in which you are interested. The yellow “price bar” under the description will show the course price slashed through, followed by “No charge to subscription holders.”
- Click the “ADD TO ACCOUNT” button, and you’ll be on your way.
- You may add multiple courses at one time by returning to your state list page while logged in.
Troubleshooting Playing Problems
I successfully completed the “System Test,” but now my course isn’t playing. What can I do?
- If you are accessing our courses on state or federal government networks, the short “System Test” will often work but fail with the full course; your network security may block the audio. Our site's streaming audio component can timeout when faced with the tough security on government networks. In that case, you will have to use a non-government networked computer to complete courses with us.
- This problem may also occur with corporate networks that employ unusually sophisticated security. Your IT Department may be able to assist you in getting the course to play, but National Law Foundation cannot circumnavigate firewalls or internet safety protocols to make your course work.
- If you are not on a government or corporate network, try logging out and logging back in. That often solves connectivity issues.
What happens if I get bumped off the system or inadvertently disconnect while listening to a course?
- Log back into the site, using the user name and password you created when setting up your account. If you are still logged in, you must click the "My Account" link the the upper left to return to your account page. Click the blue “listen” button on the course you were last reviewing. “Accept” the terms displayed.
- The course will begin playing at the start of the segment to which you were last listening.
I keep getting kicked off your site, or the audio keeps freezing. What do I do?
- During times of peak internet traffic (usually in the afternoon and also in mid-November into December) or times of high volume on our site (late December), you may experience these issues. Try coming back to your course when internet volume is less. Mornings or evenings tend to have less traffic, and you should have fewer problems connecting to our streaming audio.
I still can’t get my course to play. What should I do?
- If all else fails, LOG OUT and LOG BACK IN.
Codes Read by the Speaker
What do I do with the code(s) the speaker reads throughout the course?
- You only need the code(s) that the speaker reads if you are completing the online course for New York credit. Illinois, New Jersey, Ohio, and Pennsylvania attorneys can disregard the code(s), as they are required only for attorneys listening to CDs and DVDs.
Credit Reporting
- If you have viewed or printed a Certificate which shows your correct name, Bar/Supreme Court number, and number of credits, there is no need to call to verify that National Law Foundation has received your information. We receive the same verification, and will report your credits within 16 days.
- DO call 302-656-4757 immediately if you find an ERROR in your attorney identification number. If that is not corrected, your participation may be posted to the wrong attorney’s records.
- Your credits will be reported by National Law Foundation within 16 days of your submission of the course evaluation. Please note that your credits are manually reported by National Law Foundation personnel and are not “automatically” reported.
- Check that your attorney identification number is correct on your Certificate. If it’s not, there’s a good possibility someone else has already received credit for your participation. Call 302-656-4757 if you discover an error in your ID number.
I’m an Ohio attorney. Do I report my own credits to the Supreme Court?
- National Law Foundation reports your credits in a timely manner. There is no reason you need to self-report your credits or modify your paper transcript.
I haven’t finished all of the segments of the course. Can I complete the Evaluation anyway?
- Be sure all segments are completed before evaluating the course, or you will not receive the full number of credits advertised. Some states do not allow partial credit for self-study or online programs.
- After completing the evaluation, always verify that all information on your Certificate is accurate.
